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One-to-One Support in Melbourne

Our One-to-One Supports are all about connection, empowerment, and breaking down barriers. At Paylos, we believe that the right support can unlock incredible potential, helping you connect with your community and make meaningful progress toward your goals.

Our skilled support workers meet you at your pace, offering individual support services in Melbourne that respect your unique journey and ensure you have the resources needed to flourish.
Paylos Adventures Action shot - Cooking
Paylos Adventure - Outdoor laughing in cafe
Capacity Build Swag Bron
125+
Days of building independence at home
690+
Personal goals identified and worked on with our mentors
33+
Participants reducing support needs through increased capacity

Key Features

Paylos Adventures Staff helping client with kitchen appliance

Skilled Support Workers

Work alongside trained support workers who genuinely understand your aspirations, especially if you feel like you don’t fit the mold. With experience supporting individuals facing anxiety, trauma, or social barriers, our team tailors every session to be impactful and relevant to you. Whether you need personal support services for daily routines or more specialised care, we’re here to help.

Focused Skill Development

Engage in activities that promote essential life skills, from daily living tasks to enhancing social interactions, all in a supportive environment where growth feels natural and achievable.

Our personal care support services in Melbourne also provide assistance with everyday needs, ensuring holistic support both at home and in the community.
Paylos Adventures Action shot - Mechanic
Paylos Adventures Mentor at cafe

Community Engagement

Explore your local Melbourne community with confidence. From cafes and libraries to sporting clubs and cultural events, we support participants to get involved in meaningful community activities. Every outing is designed to build resilience, boost independence, and encourage social connection.

One-to-One Support Services in Melbourne

Choosing the right provider for individual support services in Melbourne is about more than care — it’s about finding someone who makes progress enjoyable. At Paylos, our approach is designed to be adventurous, uplifting, and effective.

We offer:

  • Personal support services that help with daily routines and independent living.

  • Personal care support services for participants who require assistance with everyday needs.

  • Community-based activities tailored to Melbourne participants, from local excursions to skill-building workshops.
Paylos Adventures Matt and Christian
Paylos Adventures Swag Setup
Paylos Adventures support working cooking BBQ with client

Why Choose Paylos For One-to-One Support?

  • Adventure-Based Approach: We turn ordinary supports into extraordinary experiences, making growth feel exciting.

  • Flexibility: Whether at home, in the community, or on one of our adventure programs, we adapt to your needs.
  • Trustworthy Team: Trauma-informed, experienced, and compassionate - our team puts participant wellbeing first.

Frequently Asked Questions

Can I still join group activities at a 1:1 ratio?

Yes, you can join group activities at a one-to-one ratio if that’s your preference or if it better suits your needs. We offer flexibility in our group programs to ensure everyone can participate comfortably and receive the support they need. In some cases, additional support workers can be arranged to provide assistance during group activities.

What activities can I do with my support worker?

With Paylos, you can engage in a variety of activities designed to support your personal goals and interests. These include social outings, skills development, and community programs, as well as hands-on activities like cooking, sports, and outdoor adventures.

Paylos has invested heavily in resources, allowing us to offer activities such as mountain biking, kayaking, pool tables, table tennis, and mechanical programs at our farm—all completely free for our participants. This investment helps ensure that you can engage in fun, meaningful activities while minimising out-of-pocket expenses.

If I want to do an activity such as movies, would I have to pay for my support worker’s admission?

Yes, you would be expected to pay for your support worker’s admission, as this is not covered by your NDIS plan. This can make activities like going to the movies more expensive. However, we offer alternative options to make these experiences more affordable. You can use a companion card, which allows your support worker to attend for free while you only pay for your own ticket. If you don’t have a companion card, our support workers can assist you in getting one.

Alternatively, you can visit one of our Paylos centres, where we offer cinema-quality experiences with large TVs and surround sound, all available for free for Paylos participants. In addition to movies, we have in-house resources like kayaks, table tennis, and pool tables—all free for participants, making it a great way to enjoy fun activities without the extra cost.

What’s covered in one-to-one supports and what’s not?

One-to-one supports typically cover personalised assistance designed to help you achieve your NDIS goals, such as community participation or skill development. This can involve supporting you with daily tasks, learning new skills, or engaging in activities that align with your goals.

Non-essential costs, such as entry fees for specific activities, meals, transportation, or any upgrades to activities, are not covered by NDIS funding. It’s always a good idea to check with your support worker or our finance team to clarify what’s included in your plan.

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Paylos Adventures support working carrying client
Paylos Adventures person feeding the campfire
Paylos Adventures support working helping client with kitchen appliance

Still Concerned that the person you’re supporting might feel anxious about 1:1 Support or meeting new people?

We get it. At Paylos, we truly understand the unique challenges people face when trying something new.

Ready to Start One-to-One Support with Paylos?

Adventure is at the heart of everything we do. Whether you’re looking for personal support services, individual support services, or more specialised personal care support services in Melbourne, Paylos is here to help.

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